While studying for the TSHOOT exam at the Bootcamp I was at last week, I found out about the NetworkTut website. It has a list of what are Trouble Tickets representative of what you might find on the exam. Several in my study group expanded on the list of tickets on Network Tut site expanding it to included a letter that is representative of the ticket. By committing a list like this to memory, it helps keep you on task and do a better job of time management when working through the tickets so you don’t run out of time and still have tickets to work.

Device Letter Trouble Ticket Type
ASW1 A Access List
P Port Channel
P Port Security
DSW1 V Vlan Filter
H HSRP Tracking
R1 W Wrong IP BGP Neighbor
R Redistribution ACL
O OSPF Configuration
N NAT ACL Configuration
R2 I IPv6 OSPF Configuration
R4 R Redistribution ACL
E EIGRP Passive Interface
D DHCP Configuration

If you don’t have a good command of the technologies covered by the different types of tickets, you will not have enough time to work through all the tickets. With the increased level of complexity that I have found on the newer CCNP exams, you need every question right that you can to have the best chances of passing the exam the first time. Keeping track of what problems you have worked will help save time by not looking for the same problem that you have already worked. While I did use a couple of troubleshooting commands such as sh commands unique to specific routing protocols, the commands that told me the most of where the problem might be was ping and sh run, While I like using tracert, dont plan on it being there on all devices.

With some of the large networks I have worked on over the years, I have a tendency to go down into the weeds almost immediately because of the level of complexity I am accustomed to. That has the potential of being a big time waster. You need to look at things from something like a 10,000 ft level view or you may be so far down in the trenches that you may not be able to see the forest for the trees because of the level of details that you will be looking at. I am really grateful to those that were in my study group helping me to break myself of a habit that could have very well cost me the chance of passing the exam on the first try. While Cisco doesnt like exam scores being posted, I will say that while I didnt have a perfect score, it was close enough to not matter. The side benefit is the renewal/expiration date of my existing certifications to be 3 years out instead of being less than 6 months. Gives me a little more time to get the ROUTE and SWITCH exams passed.

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